Contracts And Chaos: Inside Uber's Customer Service Struggles

Uber’s customer support staff is the company’s first line of defense against driver and rider misconduct. But a BuzzFeed News investigation reveals that during Uber’s transition from a local customer support operation to a global one, these employees worked under conditions that sometimes made it difficult for them to do their jobs.

A Short History of the Many, Many Ways Uber Screwed Up

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Thriving at the Edge of Chaos: Managing Projects as Complex Adaptive Systems

How ride-hailing helped women in India, Dara Khosrowshahi posted on the topic

DoorDash: The Value of Speed - by Mario Gabriele

How Uber won access to world leaders, deceived investigators and exploited violence against its drivers in battle for global dominance - ICIJ

Chaos Monkeys: Obscene Fortune and Random Failure in Silicon Valley: Garcia Martinez, Antonio: 9780062458193: : Books

Did Uber Eats' Super Bowl ad miss the mark?

Delivery Apps, Gig Economy Companies Crushed by Tech Stock Crash, Recession Fears

My Dad's Freedom Of Choice Uber Ride - One Mile at a Time

For Restaurants Trying To Ditch Delivery Apps, The Struggle Is Real

Goal Setting Principles for Customer Marketing - Point of Reference